Privacy Policy
Your privacy matters to us. Learn how we collect, use, and protect your personal information when you use xenoriaqelos's financial services.
1. Information We Collect
At xenoriaqelos, we collect several types of information to provide you with our rolling budget techniques and financial services. This includes information you directly provide to us, information we automatically collect when you use our services, and information we receive from third parties.
Information Type | Examples | Collection Method |
---|---|---|
Personal Identifiers | Name, email address, phone number, residential address | Registration forms, account setup |
Financial Information | Income details, expense categories, budget preferences | Budget planning tools, user input |
Technical Data | IP address, device information, browser type, usage patterns | Automatic collection, cookies, analytics |
Communication Records | Support inquiries, feedback, correspondence | Contact forms, email, phone calls |
Australian Privacy Principles Compliance
We collect personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). We only collect information that is reasonably necessary for our business functions and activities.
2. How We Use Your Information
Your information helps us deliver personalized financial planning services and improve our rolling budget techniques platform. We process your data for legitimate business purposes and always in accordance with Australian privacy laws.
3. Your Privacy Rights
Access Your Data
Request a copy of all personal information we hold about you, including how it's being used and who it's shared with.
Correct Information
Update or correct any inaccurate or outdated personal information in your account at any time.
Delete Your Data
Request deletion of your personal information, subject to our legal retention requirements and ongoing service needs.
Restrict Processing
Limit how we use your information for certain purposes while maintaining your account access.
Data Portability
Receive your data in a structured format that you can transfer to another service provider if you choose.
Opt-Out Options
Unsubscribe from marketing communications while continuing to receive essential service notifications.
4. Information Sharing and Disclosure
We take a careful approach to sharing your personal information. xenoriaqelos does not sell your personal data to third parties. We only share information when necessary to provide our services, comply with legal requirements, or with your explicit consent.
All third parties we work with are required to maintain appropriate security measures and use your information only for the specific purposes we've outlined. We conduct regular assessments of our service providers to ensure they meet our privacy standards.
5. Data Security and Protection
Protecting your financial and personal information is fundamental to our operations. We implement multiple layers of security controls and regularly update our systems to address emerging threats.
Security Measures Include
SSL encryption for all data transmission • Multi-factor authentication options • Regular security audits and penetration testing • Secure data centers with 24/7 monitoring • Employee background checks and privacy training • Incident response procedures and breach notification protocols
While we maintain industry-standard security practices, no system is completely immune to security breaches. We continuously monitor for suspicious activity and will notify you promptly if we detect any unauthorized access to your account. You can help protect your information by using strong passwords, enabling two-factor authentication, and logging out of shared devices.
6. Data Retention and Deletion
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of information have different retention periods based on their purpose and legal requirements.
Information Type | Retention Period | Reason for Retention |
---|---|---|
Account Information | Duration of account plus 7 years | Legal compliance, tax records |
Financial Data | 7 years after account closure | Australian tax law requirements |
Communications | 3 years | Customer service, dispute resolution |
Technical Logs | 12 months | Security monitoring, system optimization |
When you request account deletion, we will remove your personal information within 30 days, except where we're required to retain certain records for legal compliance. You'll receive confirmation once the deletion process is complete.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience and improve our services. These small data files help us remember your preferences, analyze site usage, and provide personalized content.
You can manage your cookie preferences through your browser settings or our cookie management tool. Disabling certain cookies may affect some website features, but won't prevent you from accessing our core services.
8. International Data Transfers
While xenoriaqelos operates primarily in Australia, some of our service providers and cloud infrastructure may be located overseas. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.
International Transfer Protections
We only transfer data to countries with adequate privacy protection or use contractual safeguards that meet Australian privacy standards. All international transfers are documented and monitored for compliance with the Privacy Act 1988.
9. Children's Privacy
xenoriaqelos's services are designed for adults who can make independent financial decisions. We do not knowingly collect personal information from children under 13 years of age. If we discover that we have collected information from a child under 13, we will delete that information immediately.
Parents and guardians who believe their child has provided personal information to us should contact our privacy team immediately. We recommend that parents monitor their children's internet activity and educate them about sharing personal information online.
10. Privacy Policy Updates
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website at least 30 days before the changes take effect.
We encourage you to review this policy regularly to stay informed about how we protect your information. The date at the top of this policy indicates when it was last updated. Continued use of our services after policy updates constitutes acceptance of the revised terms.
Contact Us About Privacy
Questions about this privacy policy or how we handle your personal information?
We're here to help you understand your privacy rights and address any concerns.
We aim to respond to all privacy inquiries within 30 days. For urgent matters, please call us directly.